Teaching people how to have effective conversations.
Business is all about the relationship with our clients, colleagues, customers, staff, suppliers, board members, subcontractors. And relationship is in essence an on-going conversation.
Unskilful communication within any organisation is not only time consuming and inefficient, it deeply influences the culture. Clear, connected communication is the oil that allows a workplace to flow.
What is talked about, and how it gets talked about determines what happens. Therefore having a pocketful of useful questions is invaluable, so is knowing when to use them.
Sometimes we trip over what we don’t know, unaware of what would make us a more effective co-worker, leader and communicator.
Move past meetings centred on problems and obstacles (oh but) to outcome, values and vision based conversations (yes and). Ensure your meetings result in outcomes, not simply outputs.
Holding a space wide enough so diverse views can we aired and understood, and at the same time keeping the group tight enough for there to be clear, actionable outcomes.
No plan ever survives its collision with reality. Misunderstandings and confusion happen between individuals and within groups. Things get stuck, polarise and entrench or unravel.